Privacy Policy

This page is maintained by K9 & Drone Recovery to answer common privacy questions about our platform. It describes our current practices and is not a legal contract or certification. We may update it as our services or applicable laws change.

We collect information you provide directly, such as your name, email address, phone number, role, and specialist profile details. We also collect location information you choose to share, such as map pin coordinates for recovery requests and meet-up locations.

We use your information to operate the platform, match clients with nearby specialists, enable in-app messaging, process the Dispatch Coordination Fee, send notifications, and improve the service. We do not sell personal information to third parties.

We share limited information between clients and specialists as needed to coordinate a recovery, such as names, phone numbers, and location details. We may also share data with trusted service providers that help us run the platform, such as hosting, authentication, payment processing, and analytics services.

We keep your account and recovery data for as long as your account is active or as needed to provide the service, resolve disputes, comply with legal obligations, and enforce our terms. You may request deletion of your account by contacting support.

You can update your profile information, change your availability status, and request account deletion at any time. You may also adjust your browser settings to manage cookies and similar technologies.

We use industry-standard security measures, including encrypted connections, access controls, and secure authentication, to protect your information. No online service can guarantee absolute security, so we encourage you to use strong, unique passwords and report any suspected unauthorized access.

We may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings.

K9 & Drone Recovery is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date noted below. Continued use of the platform after changes are posted means you accept the revised policy.

Privacy questions or data requests can be sent to support@k9dronerecovery.com.